Because of my past three years, working at The Coffee Shop That Shall Not Be Named while I was at seminary, I also wound up making loukoumades and Elliniko Kafes at our recent festival. So, now that I have established my credentials, here's my responses:
1) Do not stir, or otherwise attempt to disrupt the foam formation within the heating container.
2) Pour. Spooning of the foam is nekulturny
3) Perhaps you were disappointed because the yiayia
(please note the correct spelling) did everything I recommend a person should not do.
At The Coffeeshop That Shall Not be Named, which was located in a particular Boston suburb known for its ginormous Greek population, we would prepare the coffee for the yiayiades
in this way:
1. Use French Roast---it's the most severely roasted coffee available at that chain. Breakfast Blend is way too mild!
2. Have it ground on the finest setting---it may even be labeled as T*****h on the grinder (unless you were at my shop, where I tore off that label and put in its place the 'Greek' setting, much ot the annoyance of the district manager)
I don't know if Safeway can grind it fine enough--that must be some kind of West Coast outfit, so they probably have no understanding of anything worthwhile or practical in the world (j/k). I have, though, ground other people's coffee when I was at TCSTSNBN, as it was explained to me corporate policy is to grind anyone's coffee upon the customer's request.