I guess it depends on the place. Some are very strict. Others not.
Have you seen any firings or people getting reprimanded for it?
I worked in a hybrid call center/tech help desk role, and the funny thing is I never actually complained about any of the people that called in like everyone else did.
We had folks that would throw headsets across their desk out of sheer frustration of people's stupidity.
Not me though, I have too much patience with people. I also had to train a new hire, and she didn't even know how to expand a window...yes like going to your corner browser and stretching it out. And this job required a little programming, I couldn't believe it. Took 2 and a half months to train her.
But when the bosses weren't in on the weekends, we were pretty much worse than sailors. All we did was complain about management all day long. We were pretty close to having a "mutiny" cept 12 people decided to up and quit at once so it killed any motivation to do anything about it.
If I could really let it loose, people around would probably be offended.
But I am "nice" to everyone I meet, and I do like to help others out if they need it. But if I don't like you, you will know.
I ain't Will Rogers.
People gotta watch out on the phones though. Cause we had this guy say "**** you" right as he hung up, but the system that was recording him caught it. He got in a lot of trouble, didn't get fired though.