I just had a really bad experience with a worm in my computer. I have Norton AntiVirus, but the instructions on their web page for dealing with it just made things worse. Moreover, when I called their customer service they were very unhelpful and put me on hold for hours (not an exaggeration.)
Is there anything better than Norton out there? What are the alternatives and which is the best in terms of effectiveness and customer service?
Try AVG anti-virus software (
http://free.grisoft.com/doc/1 ), it's free and better than Norton, which is rather poorly rated. Of course, being free it doesn't have any customer service but there are som pretty good forums (I'd give a link, but I believe that's technically against this forum's rules, in any case google is your friend) and it's probably the best anti-virus out there.
yeah go to
www.apple.com and you will never worry about things like a virus or worm again.ÂÂ
Well, if we're going to be advocating a change of operating systems I'm going to have to suggest
http://www.slackware.com/ not only is it a better, more stable operating system than OS X, it's Free (as all OS's should be) and will run on his current hardware with cheaper upgrades...Power to the Penguin!
I think the best way to keep one's computer clean is prevention. Don't use programs like Outlook, don't go to questionable websites, and don't open attachments from people you don't know (and even then scan them if you're unsure). I haven't had a virus in years.
As for Norton, I found the tools and scans to be helpful, but the customer service was not very good.
Or maybe we could yank out the modem, wireless internet card, and/or Ethernet Card making sure our computer never gets online or communicates with other computers. No need to restrict use, just use common sense and take precautions, I've been known to download things that I need that have viruses packaged with them on a fairly regular basis, yet I haven't had my computer infected with a virus for years, it's all about knowing how to manage your computer.
