I did my volunteer hours in the bookstore last semester and hopefully this one as well.
I copy the tapes.
I don't take the orders so I don't know if it is better to call them in but you will talk to a real live person if you call in. The ladies that answer calls are real friendly and helpful.
If an item is backordered, it will slow down the shipment, but if everything is in stock you will get your order quickly.