Another IT professional here, though I'm afraid a lot of my knowledge may be a bit more obscure, but I'd be happy to help out with any computer problems y'all may have.
Question for the good Captain: I've a computer that has had XP installed 2.5 times on it, and hence it has 3 entries in the MBR. When booting, the user is asked to select between Windows XP, Windows XP, and Windows XP Setup. Is there a way to clear two of these entries (I'm assuming XP has a LILO-like component, even if it's not user-accessible), or must I do the old repartition - reinstall song-and-dance?
Another question that is really really really obscure but it's driving me mad (probably falls under the disclaimer for the Cap'n Robert challenge): I've a user who I recently upgraded his Notes mail file to the R6.5 template. He has soft deletes set for 48 hours, but the messages pile up in his trash folder and never clear out. As far as I can tell, all the design elements in the database updated correctly when we applied the new design. Any literature I've found online has been supremely unhelpful, as by far the most common problem with soft deletes is that deleted msgs aren't saved, but are blown away as soon as del is pressed.