It is a "colorful" insurance company who seems to have no one working for them but voice mail systems.
They denied the doctor's review, so she filed an emergency appeal, included what little info we had here at home to backup our position, and she emailed the coordinator (who hands it off to the neurosurgeon) an awesome letter showing peer-reviewed information as to why this surgery should be approved; pleading to his heart (she's stuck in bed 95% of the time and the pain meds don't work as well anymore), saying she will lose her job and not be able to attend her son's HS graduation in May (all of which is of course true); and that this surgery is going to have to be done eventually, so the surgeon was trying to avoid complications by doing too many surgeries and having so much scar tissue. At the bottom of the letter, she mentioned we are willing to pursue all avenues necessary, including to the state, and also getting legal advice. My wife used to be a paralegal student, so she has several contacts, and she's already working through that as she can be up and about.
We are *supposed* to have the results of her appeal late tomorrow afternoon (but you know how that goes), and the doctor is supposed to be urgently appealing as well, although we don't have an update on that yet.
Please continue to pray for us. She has an appt w her surgeon on Wed to discuss the next steps (assuming none of this works), but she's starting to really give up hope.